Shipping & Returns
Shipping Policy
At Digital Urban Living, we strive to process and ship your orders promptly and efficiently. Typically, orders are processed within 1-3 business days after payment confirmation, with delivery times varying based on the selected shipping method. We offer standard and expedited shipping options, with standard delivery taking 5-7 business days and expedited delivery taking 2-4 business days. Shipping rates are calculated at checkout, based on the weight and dimensions of your order, as well as the shipping destination. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's journey. Please ensure your shipping address is accurate to avoid delays or misdeliveries.
For international orders, we ship to select countries, and delivery times and rates vary by destination. Customers are responsible for any customs duties, taxes, or fees imposed by the destination country. If your package is lost or damaged during transit, contact our customer service team within 7 days of the expected delivery date for assistance. We do not ship to P.O. Boxes or APO/FPO addresses, and certain products may have shipping restrictions. For any questions or concerns regarding our shipping policy, please reach out to our customer service team at [customer service email] or [customer service phone number]. Thank you for choosing Digital Urban Living!
Return & Exchange Policy
At Digital Urban Living, we want you to be completely satisfied with your purchase. While we do not accept returns, we offer exchanges within 30 days of the purchase date. If you need to exchange an item, please ensure it is in its original condition, unused, and with all original packaging and tags intact. To initiate an exchange, please contact our customer service team at [customer service email] or [customer service phone number] with your order details and the reason for the exchange. Once approved, we will provide you with instructions on how to send the item back to us. Please note that customers are responsible for the shipping costs associated with returning the item for exchange. Upon receiving and inspecting the returned item, we will process your exchange and ship the new item to you. We appreciate your understanding and cooperation with our exchange-only policy.